After a billing is created and the invoice is issued, when
the payment of the billing has not been completed by the payer after a certain
period, admin can add the billing to the doubtful debt list. When reviewing the
doubtful debt record, admin can make further decision on whether to add the
record to the internal suspended list, recover the record, or take no action.
Add a billing to the doubtful debt list
If the payment has not been completed after the payment due
date and has not enabled instalment plans, when there is a doubtful debt rule
applied, doubtful debt record will be automatically generated for the billing.
Admin can also manually add a billing whose billing status is Invoice
issued and in the Unpaid payment status to the doubtful debt list.
To add a billing to the doubtful debt list, click
Billing in the left navigation in Finance > Finance
process and complete the following steps:
1.
Select the billing. The unpaid billings with invoice issued can be found by the
Billing status and Payment status filters.
2.
Click Add to doubtful debt list.
3.
In the Add to doubtful debt list window, enter remarks.
4.
Click Confirm. The billing will be added to the doubtful debt
list.
Review a doubtful debt record
After billings are added to the doubtful debt list, click
Doubtful debt on the left navigation pane to check the added doubtful
debt records.
Details of a record can be checked by clicking its doubtful
debt ID. For records in the Pending review status, after reviewing the
details, admin can add additional information and take management actions by
editing them.
To edit a doubtful debt record, complete the steps below:
1.
Select a doubtful debt record. Pending review doubtful debt records can be found
with the Doubtful debt status filter.
2.
Click Edit.
3.
In the Edit doubtful debts panel, indicate whether the record served
letter of demand, upload supporting documents and enter remarks.
Actions can also be taken to the record by selecting one or
more of the followings:
•
Add payer to internal suspended list – The course
application of the payer will be influenced based on the suspension rule
applied. For details on suspended lists in Vitae and suspension rules, refer to
Master data and Rule
management.
•
Write off – Write off the record. The status of the record
will be Written off as bad debt.
•
Take no action – No action will be taken.
4.
Click Save.
Recover a doubtful debt
After the payments for the billing in the doubtful debt
records are complete, admin can recover the doubtful debts that are pending
review or written off as bad debts.
To recover a doubtful debt, complete the following steps:
1.
Select the doubtful debt record.
2.
Click Recover.
3.
In the Recover doubtful debt panel, provide the payment date, mode,
information, upload supporting documents, and enter remarks.
With different payment modes selected, different payment
information needs to be provided. Refer to the table below for details.
|
Payment mode |
Information |
|
Post-Secondary Education
Account (Adhoc withdrawal form) |
•
FormSG
•
Batch No.
•
Reference No.
•
Received payment from |
|
Post-Secondary Education
Account (Standing order form) |
|
SkillsFuture Credit
(SFC) |
•
Claim ID
•
SFC payout request ID |
|
IBG GIRO collection |
•
Bank code
•
Swift BIC code
•
Bank account No.
•
Account holder’s name
•
Account holder’s contact number
•
Account holder’s email address
•
Reference No. |
|
Counter payment |
Reference No. |
|
Bank transfer |
|
Telegraphic
transfer |
|
Cheque |
|
Offset |
- |
4.
Click Save.