In Request & task > Requests, learners can see all their submitted requests and raise a new request. They can also view request details and process requests. Refer to the following sections to see how you can view and manage requests.
Refer to the table below to get familiar with the request statuses.
|
Status |
Description |
|
In progress |
The request is pending approval after the submission. |
|
Incomplete submission |
The request has been returned and it requires the further action. You can submit the returned for resubmission request by filtering tasks with the Pending status in the Tasks tab. |
|
Pending |
The request is pending the further action. |
|
Pending payment |
You are required to make payment for the request. |
|
Cancelled |
The request has been cancelled. |
|
Cancelled with intake |
You are withdrawn from the course intake and your in-progress requests for the intake will be changed into this status. |
|
Completed |
The request has been approved. |
|
Expired |
The request has expired. |
|
Rejected |
The request has been rejected. |
To process a submitted request, complete the following steps:
1. Click Request & task on the left navigation pane. You can see all your submitted requests in the Requests tab.
2. Search for the request by request ID or scroll down to find the request, and then click the request card to view the request details and proceed with the request.
To raise a new request, complete the following steps:
1. In the Request tab, click Raise request.
2. Locate a request you want to raise, click the card, and then follow the steps to complete the request submission.
For requests that you can raise, see the table below.
|
Request |
You can raise the request when |
|
Leave of absence for sessions |
You are not able to attend a session. |
|
Leave of absence for assessments |
You are not able to attend an assessment. |
|
Module exemption/credit transfer |
You are eligible for module exemption or credit transfer. |
|
Course deferment |
You want to defer a course intake. |
|
Withdrawal |
You want to withdraw a course intake. |
|
Reinstatement |
You want to reinstate a course. |
|
Course transfer |
You want to transfer to another course intake. |
|
Certificate reprint |
You want to reprint a certificate. |
|
Statement of result reprint |
You want to reprint a statement of result. |
|
Transcript reprint |
You want to reprint a transcript. |
|
Letter of certificate application |
You want to apply for a letter of certification. |
|
Letter of completion application |
You want to apply for a letter of completion. |
|
Grade review |
You want to request review for the module grade. |
|
Company sponsorship approval |
You want to request for sponsorship from a company. |