View and manage learner profiles

To view and manage the profile of a learner, navigate to Profiles > Learner, and then refer to the instructions in the sections below.

Update the learner information

To view and edit learner information, complete the following steps:

1.   In Learner list, locate a learner and click the name. Admin can view the learner information.

The Student list.

2.   Locate a section and click Edit to update the information.

3.   Click Save.

View the course information

To view the course information of a learner, complete the steps below:

1.   Click Course information in the left navigation.

2.   Locate a course and click the course name. Admin can view the course intake details.

3.   To view the details of a module, click the module name. Admin can also click Download attendance records to export the learner’s attendance to an Excel file.

View applications

In Learner list, locate a learner and click the name to view the learner profile, and then click Application in the left navigation. Admin can view all applications of the learner.

To view the details of an application, admin can click the application ID and follow the corresponding steps to process it.

Manage documents in e-dossier

Click E-dossier in the left navigation. Admin can:

•    View a document – Locate a document and click the name, the document will be exported to the local device.

•    Upload documents to e-dossier – Click Upload, select a course intake No. and type, and then upload one or more supporting documents.

Manage the wallet

Click Wallet in the left navigation. Admin can edit the following information on this page:

•    GIRO information – If the learner has paid with GIRO, the information is displayed in this section.

•    Billing address – Click Edit to edit the billing address of the learner.

•    Bank accounts – Request to add, edit, or delete bank accounts and set an existing bank account as the default account used for payments and transactions.

•    PayNow information – Indicate whether the learner has registered PayNow with NRIC and provide the suffix code. If the learner is a foreign learner, mobile or FIN registration can also be indicated.

Update the Student Pass

The Student Pass management requires the Enterprise Pro subscription. With this subscription, Admin’s organisation can contact MaivenPoint support to request to enable the functionality.

1.   In Student Pass list, select an application and click Edit.

The Student Pass list.

2.   Update the information of the Student Pass.

3.   Click Save.