Vitae provides a range of services for learners. In Learner services, administrators can configure the services according to their requirements. Learners will be able to request for services in the learner portal. Users assigned as the evaluators or approvers will process learners’ requests in the admin portal.
The table below lists the manageable learner services.
|
Learner service |
Description |
|
Certificate reprint |
Configure rules for learners to request for a certificate reprint. Admin can enable the certificate reprint service to allow learners to request for reprinting certificates. |
|
Company sponsorship approval |
Configure the notification settings for company sponsorship approval. Admin can enable the company sponsorship approval service to allow learners to request for sponsorship from companies. |
|
Course deferment |
Configure the course transfer information of specific courses. Admin can enable the course deferment service to allow learners to request for a course deferment. |
|
Course transfer |
Configure the course transfer information of specific courses. Admin can enable the course transfer service to allow learners to request for a course transfer. |
|
Grade review |
Configure rules for learners to request for a grade review. Admin can enable the grade review service to allow learners to request for a review of their module grades. |
|
Learner profile approval |
Configure the approval settings and notification settings for updating learner profiles. |
|
LOA (Leave of absence) for assessments |
Admin can enable the LOA for assessments service to allow learners to request LOA for their assessments. The approval process can be automatic or manual. If manual approval is required, the assigned evaluators and approvers are responsible for evaluating and processing the requests. |
|
LOA (Leave of absence) for sessions |
Admin can enable the LOA for sessions service to allow learners to request LOA for their sessions. The approval process can be automatic or manual. If manual approval is required, the assigned evaluators and approvers are responsible for evaluating and processing the requests. |
|
Module exemption/credit transfer |
Admin can enable the module exemption/credit transfer service to allow learners to request for module exemption. |
|
Reinstatement |
Admin can enable the reinstatement service to allow learners to request for the reinstatement of their deferred or withdrawn courses. |
|
SOR (Statement of result) reprint |
|
|
Transcript reprint |
Configure the rules and notifications for transcript reprint. Admin can enable the transcript reprint service to allow learners to request for reprinting the transcripts. |
|
Withdrawal |
Admin can enable the withdrawal service to allow learners to request for withdrawal from their courses. |